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BCX Policies

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Matt Jernigan

Payment & Policies

Payment is due in full at registration—we do not accept payment plans. You will receive a receipt up to 72 hours after completing registration and payment.

Accepted payment methods include credit card and check. If you need a W-9 form to issue a check, please contact us at We recommend requesting a check from your organization 90 days prior to the start of the program. If we have not received the check by the start of the program, you will not be permitted to attend.

Since BCX classes are non-credit, they are not covered by the VCU tuition waiver. Please direct all reimbursement questions internally to your organization.

For additional questions about payments, please email


Refunds & Cancellations

If you’re unable to attend, you may be eligible for a refund based on cancellation date:

3+ weeks prior to the start date = full refund

2-3 weeks prior to the start date = 50 percent refund

Less than two weeks prior to the start date = no refund

All requests for refunds must be in writing to Approved refunds will be processed in 7-10 business days.

Brandcenter reserves the right to cancel any program if minimum enrollment is not met prior to the start date. If a program is canceled, the full registration fee will be refunded. Brandcenter also reserves the right to postpone programs, limit enrollment, split or combine programs, change instructors, or change locations.

Participants must attend at least 80% of a course to receive a certificate of completion.


Special Accommodations

If you require accommodations due to a disability that qualifies under the Americans with Disabilities Act, email us at at least two weeks prior to the program.

Grievances can be reported to VCU Equity and Access Services Office: 804-828-1347 or


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